At Saki’s, we want you to truly love your purchase. If for any reason you are not completely satisfied, we are happy to assist with returns or exchanges in accordance with the policy below.
Returns & Exchange Policy
Returns & Exchange (United States Only)
Unworn shoes may be returned or exchanged within 30 days of delivery, provided that they meet the following conditions:
- The shoes are unworn and unused
- Items are returned in their original packaging
- The product remains in pristine, resalable condition
Once your return has been received and inspected, a full refund will be issued to your original method of payment.
Final Sale Items
Items marked as Final Sale are not eligible for return or exchange.
These products are offered at a special value and are considered a definitive purchase.
How to Initiate a Return or Exchange
To begin a return or exchange, please follow these steps:
- Log in to your account on the Saki’s website.
- Select the order you wish to return or exchange.
- Submit a return request and include the reason for the return.
Once your request has been approved, our support team will provide a prepaid return shipping label.
Please print the label, attach it securely to the shoe box, and ship the package within 14 days of initiating your return request.
To ensure the item arrives safely, we recommend placing the shoes carefully back in their original packaging before shipping.
Refund Processing
Once your return is received and approved, please allow up to 7 business days for your refund to be processed.
You will receive a confirmation email once the refund has been completed and issued to your original payment method.
Contact Us
If you have any questions, comments, or concerns regarding this Privacy Policy, please contact us:
Email: support@sakis.com
Or through the Contact page on our website.
